THE PROBLEM
Struggling to find reliable IT support talent?
When support tickets are piling up and users aren’t getting the help they need, your team feels the pressure. You need people who can step in quickly, keep systems running and give users the support they expect.
But hiring for IT support isn’t always straightforward. There are too many generic CVs, too few people with the right experience, and not enough time to sort through them all.
That’s where we come in. As a specialist IT support recruitment agency, we help you cut through the noise. Whether you need a help desk technician, a desktop engineer or a service desk lead, we’ll connect you with candidates who’ve done it before and can get started fast.
THE SOLUTION
Why you should partner with us.
Find support talent who keep teams productive.
We’ll help you hire IT support professionals who solve problems quickly, communicate clearly and keep day-to-day operations moving. Whether you need someone on the helpdesk or supporting onsite, we’ll connect you with people who know how to keep users up and running.
Shortlists shaped around your systems and structure.
Every candidate we recommend is aligned with your tools, setup and support model. From Microsoft 365 to Citrix, remote-first environments to on-site teams, we take the time to understand how your organisation operates. That way, you only meet candidates who genuinely fit.
Hire quickly with confidence.
IT problems can’t afford to wait. Our recruitment process moves fast, from brief to offer, so you can fill roles efficiently and avoid unnecessary disruption. With pre-qualified professionals and hands-on support, you’ll make the right hire, faster.
SALARY GUIDES
2025 UK IT salary guide.
Hiring for helpdesk, desktop or technical support roles? In today’s market, support staff won’t settle for packages that miss the mark — and misaligned offers can slow down hiring.
Our 2025 UK IT salary guide includes up-to-date benchmarks across 1st, 2nd and 3rd line support roles, so you can stay competitive, make confident offers and hire the people who keep your teams productive.
TESTIMONIALS
What our clients say about us.
Digital Waffle has truly been a game-changer for our organisation. Over the past two years, they've successfully placed numerous candidates across various functions, and their commitment to excellence shines through in every interaction. We look forward to continuing this valuable partnership!
Harry GriffithsSophie’s expertise was invaluable in helping us secure three exceptional account managers. Her dedication, keen understanding of our requirements & tireless efforts showcased her commitment to finding the perfect candidates for us.
Sophie ShakeshaftMatt was fantastic to deal with. He made the recruitment process so easy and really went the extra mile to find us the right candidate. His helpful approach and commitment to getting the right person made a big difference. Definitely would use Matt and Digital Waffle again for any future hires.
Matt TroughtRecruitment can be painful when the recruiters don’t understand your needs and the technical differences between roles. Luckily Digital Waffle are experts in their field and provide a speedy and accurate service. Great candidates and no waffle. Zak Jones especially is extremely talented and helpful. He goes the extra mile in building long-term relationships, and not just for the quick win.
Zak JonesLuke is a very professional recruitment consultant who always delivers excellent results. He understands what the needs are and he is always very quick to react. I recommend Luke as he is truly passionate about recruitment and I'm confident that a partnership with him would greatly benefit any client.
Luke RoseFinding the perfect fit for our expanding marketing team felt like quite a challenge until we teamed up with Maddie at Digital Waffle. Her expertise, unwavering support, and sharp insights have been a game-changer in our search. Thanks to Maddie, we've landed an excellent Social Media Manager who has really amped up our marketing game.
Maddie RichardsonMia approached me about a year ago and asked if they could help find applicants. I immediately liked her no-nonsense approach. Instead of making a sales pitch, she tried to understand our needs and got us great candidates. Communication is quick and all stakeholders have the information they need at any given point. I recommend working with Mia & the team. Thank you!
Mia PartridgeStuart’s professionalism and attention to detail were evident throughout the recruitment process, resulting in a successful and efficient hiring experience. We will definitely be contacting Stuart and Digital Waffle for any future hires. Can’t recommend him enough!
Stuart ManserI’ve worked with Louis for 12+ years and hope to continue for many more. He has supplied labour and also aided a much-needed career change. I would recommend Louis to anyone who is seeking an out-of-the-box thinker and someone who will dedicate themselves to solving your resourcing requirements.
Louis TaylorWe couldn't be more delighted with Digital Waffle's exceptional expertise in sourcing the ideal candidates. They adeptly filled a large number of roles, displaying precision and a deep understanding of our unique requirements. I recommend their services to any businesses who are seeking top-notch recruitment support.
Harry GriffithsMaddie’s expertise as a recruitment consultant was absolutely invaluable in helping us secure three exceptional account managers. Her dedication, keen understanding of our requirements, and tireless efforts showcased her commitment to finding the perfect candidates for us.
Maddie RichardsonI highly recommend Luke for any recruitment needs. I had the pleasure of working with Luke, and I was really impressed with his professionalism and expertise. If you are looking for a recruiter with vast experience in the engineering space, I’d highly recommend Luke.
Luke RoseHad such a good experience with Digital Waffle. It’s so hard to find recruiters as nice and trusting as them - highly recommend!
Harry GriffithsWHY WE’RE DIFFERENT
What makes us unique.
We don’t wait for candidates to come to us. Our team of 20 skilled recruitment consultants builds relationships with top professionals year-round. This means we really get to know their abilities, goals, and career plans. When you have a job opening, we can quickly find the perfect candidate who matches your company’s culture and needs.
We’re not a large, impersonal corporation. Our smaller team allows us to give you the personalised attention you deserve. We take the time to understand your specific needs and find the best talent for your company. You won’t be just another client to us – you’ll get dedicated service from experienced professionals who care about making successful placements.
Intuch offers more than just traditional recruitment services. We use a subscription-based model that spreads the cost of hiring over 6 or 12 months, reducing upfront expenses. Plus, our guarantee means if a candidate leaves within a certain period, we’ll refill the role. This innovative approach ensures you have ongoing access to top talent with minimal risk and maximum return on investment.
BENEFITS
What you will get in return.
A team of recruitment specialists
We have a team of 20 tech and digital recruitment specialists here to help you fill your roles.
IT support recruitment specialists
We have a dedicated team of IT resourcers to ensure we find the best possible candidates.
Dedicated account manager
A dedicated account manager is on hand, to ensure a seamless hiring process.
Direct comms with hiring manager
We will come and visit your office on a monthly basis for regular progress updates - if required.
Specialist hiring consultancy
We assess your current recruitment strategies and provide expert guidance to optimise every step.
Ongoing pipeline of candidates
We will create a pipeline of candidates interested in your company and share them with you.
Third-party PSL agencies
We partner with niche agencies to help fill slightly more difficult roles.
Access to top-line tech stack
Access to Linkedin Recruiter, SourceBreaker, Workable, Idibu, HubSpot, Apollo, Lusha, Vidyard.
Monthly marketing support
Our Marketing Manager is on hand to promote your vacancies and EVP across our channels.
Access to all the job boards
Access to all job boards including Jobsite, CV Library, Indeed, Reed, Monster Jobs, CW Jobs and Total jobs.
OUR DISCIPLINES
Our recruitment expertise.
Looking to hire IT talent beyond support roles? As well as our expertise in IT support recruitment, we also specialise in IT recruitment across the wider function to help you build resilient, efficient, and customer-focused technical teams.
KEY ROLES
IT roles we specialise in:
Service Desk Team Lead
IT Technical Support
IT Service Desk - Second Line Support Engineer
Service Desk Team Lead
FAQs
IT support FAQs.
Because great support professionals do more than fix problems — they keep your business moving. We help you hire IT support staff who troubleshoot quickly, communicate clearly and deliver a great user experience. Whether you're hiring to scale, cover sickness or replace a leaver, we’ll find people who fit your team and tech.
Our recruitment agency specialises in placing top talent within various IT support roles. Here's a glimpse of the positions we can help you fill:
- 1st, 2nd and 3rd Line Support
- Service Desk Analysts
- Helpdesk Technicians
- IT Support Engineers
- Desktop Support
- Team Leads and Support Managers
We also support hybrid, on-site and remote environments, tailoring shortlists to your tech stack and support setup.
Our recruitment process typically takes just 10 days, notably quicker than the usual 30 days for internal recruitment, and this timeframe includes initial briefing, candidate search, selection, and final placement.
Yes — every search starts with understanding your environment. Whether you use Microsoft 365, Citrix, Active Directory, bespoke CRMs, or specific ticketing platforms like ServiceNow or Zendesk, we find candidates who’ve worked with similar systems and workflows.
Absolutely. We regularly place contractors and temps for short-term cover, migration projects, new office setups and seasonal demand. We move quickly to get someone in place — often within 48 hours.
Yes. Whether you’re a remote-first business or just need coverage across multiple locations, we can find IT support staff with experience in remote ticket resolution, user onboarding, and endpoint support across distributed teams.
Looking to hire IT support talent and need support? Not to worry, we’ve got you covered. Submit your vacancy here. One of our specialist consultants will then be in touch with you shortly to discuss your specific requirements in a bit more detail.