Specialists in customer success recruitment.
Building a high-performing customer success team means hiring people who truly understand clients. As a specialist customer success recruitment agency, we’ll help you find relationship-focused professionals who reduce churn, build loyalty, and represent your brand with confidence.
THE PROBLEM
Feeling a bit overwhelmed by job applications and interviews?
Struggling to manage endless applications and interviews on top of your core customer success responsibilities? You're not alone.
Focusing on building strong customer relationships and driving retention is crucial, but getting bogged down in recruitment can derail your progress.
At Digital Waffle, we take the hiring burden off your shoulders, so you can get back to what you do best: building happy, loyal customers.
We're experts in identifying top customer success talent, from seasoned account managers and onboarding specialists to customer success managers and retention experts.
THE SOLUTION
Why you should partner with us.
Cultivate lasting relationships.
Forge lifelong customer loyalty with our dedicated customer success recruitment services. We'll connect you with passionate advocates who can build strong relationships, drive customer satisfaction, and propel recurring revenue.
Elevate your customer experience.
Leverage our understanding of customer success best practices to identify candidates who can personalise your experience, exceeding customer expectations and maximising lifetime value.
Accelerate business growth.
Our targeted recruitment approach ensures you find candidates with the expertise and dedication to drive customer retention, advocacy, and ultimately, increased revenue.
SALARY GUIDES
2025 UK operations salary guide.
Hiring the right CS professionals is key to driving efficiency and growth. In a competitive market, offering the right salary and benefits is essential to securing top talent.
Our 2025 UK operations salary guide provides up-to-date salary benchmarks and hiring insights, helping you attract and retain the best candidates for your business.
TESTIMONIALS
What our clients say about us.
Digital Waffle has truly been a game-changer for our organisation. Over the past two years, they've successfully placed numerous candidates across various functions, and their commitment to excellence shines through in every interaction. We look forward to continuing this valuable partnership!
Harry GriffithsSophie’s expertise was invaluable in helping us secure three exceptional account managers. Her dedication, keen understanding of our requirements & tireless efforts showcased her commitment to finding the perfect candidates for us.
Sophie ShakeshaftMatt was fantastic to deal with. He made the recruitment process so easy and really went the extra mile to find us the right candidate. His helpful approach and commitment to getting the right person made a big difference. Definitely would use Matt and Digital Waffle again for any future hires.
Matt TroughtRecruitment can be painful when the recruiters don’t understand your needs and the technical differences between roles. Luckily Digital Waffle are experts in their field and provide a speedy and accurate service. Great candidates and no waffle. Zak Jones especially is extremely talented and helpful. He goes the extra mile in building long-term relationships, and not just for the quick win.
Zak JonesLuke is a very professional recruitment consultant who always delivers excellent results. He understands what the needs are and he is always very quick to react. I recommend Luke as he is truly passionate about recruitment and I'm confident that a partnership with him would greatly benefit any client.
Luke RoseFinding the perfect fit for our expanding marketing team felt like quite a challenge until we teamed up with Maddie at Digital Waffle. Her expertise, unwavering support, and sharp insights have been a game-changer in our search. Thanks to Maddie, we've landed an excellent Social Media Manager who has really amped up our marketing game.
Maddie RichardsonMia approached me about a year ago and asked if they could help find applicants. I immediately liked her no-nonsense approach. Instead of making a sales pitch, she tried to understand our needs and got us great candidates. Communication is quick and all stakeholders have the information they need at any given point. I recommend working with Mia & the team. Thank you!
Mia PartridgeStuart’s professionalism and attention to detail were evident throughout the recruitment process, resulting in a successful and efficient hiring experience. We will definitely be contacting Stuart and Digital Waffle for any future hires. Can’t recommend him enough!
Stuart ManserI’ve worked with Louis for 12+ years and hope to continue for many more. He has supplied labour and also aided a much-needed career change. I would recommend Louis to anyone who is seeking an out-of-the-box thinker and someone who will dedicate themselves to solving your resourcing requirements.
Louis TaylorWe couldn't be more delighted with Digital Waffle's exceptional expertise in sourcing the ideal candidates. They adeptly filled a large number of roles, displaying precision and a deep understanding of our unique requirements. I recommend their services to any businesses who are seeking top-notch recruitment support.
Harry GriffithsMaddie’s expertise as a recruitment consultant was absolutely invaluable in helping us secure three exceptional account managers. Her dedication, keen understanding of our requirements, and tireless efforts showcased her commitment to finding the perfect candidates for us.
Maddie RichardsonI highly recommend Luke for any recruitment needs. I had the pleasure of working with Luke, and I was really impressed with his professionalism and expertise. If you are looking for a recruiter with vast experience in the engineering space, I’d highly recommend Luke.
Luke RoseHad such a good experience with Digital Waffle. It’s so hard to find recruiters as nice and trusting as them - highly recommend!
Harry GriffithsWHY WE’RE DIFFERENT
What makes us unique.
We don’t wait for candidates to come to us. Our team of 20 skilled recruitment consultants builds relationships with top professionals year-round. This means we really get to know their abilities, goals, and career plans. When you have a job opening, we can quickly find the perfect candidate who matches your company’s culture and needs.
We’re not a large, impersonal corporation. Our smaller team allows us to give you the personalised attention you deserve. We take the time to understand your specific needs and find the best talent for your company. You won’t be just another client to us – you’ll get dedicated service from experienced professionals who care about making successful placements.
Intuch offers more than just traditional recruitment services. We use a subscription-based model that spreads the cost of hiring over 6 or 12 months, reducing upfront expenses. Plus, our guarantee means if a candidate leaves within a certain period, we’ll refill the role. This innovative approach ensures you have ongoing access to top talent with minimal risk and maximum return on investment.
BENEFITS
What you will get in return.
A team of recruitment specialists
We have a team of 20 tech and digital recruitment specialists here to help you fill your roles.
Customer success recruitment specialists
We have a dedicated team of CS resourcers to ensure we find the best possible candidates.
Dedicated account manager
A dedicated account manager is on hand, to ensure a seamless hiring process.
Direct comms with hiring manager
We will come and visit your office on a monthly basis for regular progress updates - if required.
Specialist hiring consultancy
We assess your current recruitment strategies and provide expert guidance to optimise every step.
Ongoing pipeline of candidates
We will create a pipeline of candidates interested in your company and share them with you.
Third-party PSL agencies
We partner with niche agencies to help fill slightly more difficult roles.
Access to top-line tech stack
Access to Linkedin Recruiter, SourceBreaker, Workable, Idibu, HubSpot, Apollo, Lusha, Vidyard.
Monthly marketing support
Our Marketing Manager is on hand to promote your vacancies and EVP across our channels.
Access to all the job boards
Access to all job boards including Jobsite, CV Library, Indeed, Reed, Monster Jobs, CW Jobs and Total jobs.
OUR DISCIPLINES
Our recruitment expertise.
Looking to hire operations talent beyond customer success? As well as our expertise in customer-centric roles, we also specialise in operations recruitment across growth and delivery functions to help you build lasting client relationships and scale effectively.
KEY ROLES
Operations roles we specialise in:
FAQs
Customer success FAQs.
Customer success is about helping your clients get long-term value from your product or service. It’s a proactive, relationship-focused function that builds trust, reduces churn, and encourages loyalty. That’s why hiring the right people matters. A great customer success professional becomes a trusted partner for your clients and plays a key role in long-term business growth.
Hiring for customer success requires more than just experience on a CV. You need people who are empathetic, proactive, and great at building trust. As a specialist customer success recruitment agency, we’ll help you find professionals who understand how to drive loyalty and retain your clients over time.
We support hiring across the full customer success journey. That includes customer success managers, onboarding specialists, account managers, client services leaders, and customer service representatives. Whether you're looking to build stronger customer relationships, onboard new clients more effectively, or reduce churn through proactive support, we’ll help you find the right professionals to fit your goals, your team, and your culture.
Most customer success roles are filled within 10 working days. Our process covers everything from the initial briefing to candidate search, selection, and final placement. While we move faster than the typical 30-day internal process, we always take the time to understand your hiring needs to make sure every candidate you meet is the right fit.
Getting started is easy. Just submit your vacancy through our website and one of our customer success recruitment experts will get in touch to learn more about your goals. From there, we’ll manage the process and connect you with standout candidates who are ready to make an impact.