Specialists in client services recruitment.
Building a high-performing client services team means hiring account handlers who retain clients, resolve issues quickly, and deliver consistently great experiences. As a specialist client services recruitment agency, we’ll help you find account managers who protect key accounts, drive client growth, and elevate your agency’s reputation with every interaction.
OVERVIEW
Struggling to find & retain talent?
You’re managing client expectations, juggling deadlines, and keeping key accounts happy. But finding account managers who can truly represent your agency, retain clients, and handle the pressure isn’t easy.
That’s where we come in. At Digital Waffle, we specialise in client services recruitment for agencies. We’ll help you find account managers, account executives, and client service professionals who understand your clients, fit your culture, and know how to build relationships that last.
If you need people who can protect revenue, improve retention, and deliver consistently high standards of service, we’ll take care of the hiring so you can stay focused on growing your agency.
THE SOLUTION
Why you should partner with us.
Protect client relationships with the right people.
Strong account management is one of the most critical parts of retaining and growing client relationships. We’ll help you find client services professionals who build trust, manage expectations, and keep delivery on track — even under pressure.
Accelerate your hiring process.
Empty seats in your client services team affect delivery, morale, and client experience. We’ll connect you with proven account managers and execs who are ready to hit the ground running. You get fast access to talent without sacrificing cultural fit or standards.
Improve client retention through stronger hiring.
High turnover disrupts continuity and gives clients reasons to walk away. We focus on long-term fit and commitment, so your new hires stay, grow with your agency, and consistently deliver for your clients. The result? Happier clients and stronger renewal rates.
SALARY GUIDES
2025 UK marketing salary guide.
Not sure if your salary offer is strong enough to land the right account manager? In a fast-moving market, top client services talent won’t stick around for below-market packages — and they often get multiple offers.
Our 2025 UK marketing salary guide includes up-to-date benchmarks for roles like account executives, managers, directors and more. Use it to stay competitive, attract the best candidates, and hire with confidence.
TESTIMONIALS
What our clients say about us.
Digital Waffle has truly been a game-changer for our organisation. Over the past two years, they've successfully placed numerous candidates across various functions, and their commitment to excellence shines through in every interaction. We look forward to continuing this valuable partnership!
Harry GriffithsSophie’s expertise was invaluable in helping us secure three exceptional account managers. Her dedication, keen understanding of our requirements & tireless efforts showcased her commitment to finding the perfect candidates for us.
Sophie ShakeshaftMatt was fantastic to deal with. He made the recruitment process so easy and really went the extra mile to find us the right candidate. His helpful approach and commitment to getting the right person made a big difference. Definitely would use Matt and Digital Waffle again for any future hires.
Matt TroughtRecruitment can be painful when the recruiters don’t understand your needs and the technical differences between roles. Luckily Digital Waffle are experts in their field and provide a speedy and accurate service. Great candidates and no waffle. Zak Jones especially is extremely talented and helpful. He goes the extra mile in building long-term relationships, and not just for the quick win.
Zak JonesLuke is a very professional recruitment consultant who always delivers excellent results. He understands what the needs are and he is always very quick to react. I recommend Luke as he is truly passionate about recruitment and I'm confident that a partnership with him would greatly benefit any client.
Luke RoseFinding the perfect fit for our expanding marketing team felt like quite a challenge until we teamed up with Maddie at Digital Waffle. Her expertise, unwavering support, and sharp insights have been a game-changer in our search. Thanks to Maddie, we've landed an excellent Social Media Manager who has really amped up our marketing game.
Maddie RichardsonMia approached me about a year ago and asked if they could help find applicants. I immediately liked her no-nonsense approach. Instead of making a sales pitch, she tried to understand our needs and got us great candidates. Communication is quick and all stakeholders have the information they need at any given point. I recommend working with Mia & the team. Thank you!
Mia PartridgeStuart’s professionalism and attention to detail were evident throughout the recruitment process, resulting in a successful and efficient hiring experience. We will definitely be contacting Stuart and Digital Waffle for any future hires. Can’t recommend him enough!
Stuart ManserI’ve worked with Louis for 12+ years and hope to continue for many more. He has supplied labour and also aided a much-needed career change. I would recommend Louis to anyone who is seeking an out-of-the-box thinker and someone who will dedicate themselves to solving your resourcing requirements.
Louis TaylorWe couldn't be more delighted with Digital Waffle's exceptional expertise in sourcing the ideal candidates. They adeptly filled a large number of roles, displaying precision and a deep understanding of our unique requirements. I recommend their services to any businesses who are seeking top-notch recruitment support.
Harry GriffithsMaddie’s expertise as a recruitment consultant was absolutely invaluable in helping us secure three exceptional account managers. Her dedication, keen understanding of our requirements, and tireless efforts showcased her commitment to finding the perfect candidates for us.
Maddie RichardsonI highly recommend Luke for any recruitment needs. I had the pleasure of working with Luke, and I was really impressed with his professionalism and expertise. If you are looking for a recruiter with vast experience in the engineering space, I’d highly recommend Luke.
Luke RoseHad such a good experience with Digital Waffle. It’s so hard to find recruiters as nice and trusting as them - highly recommend!
Harry GriffithsWHY WE’RE DIFFERENT
What makes us unique.
We don’t wait for candidates to come to us. Our team of 20 skilled recruitment consultants builds relationships with top professionals year-round. This means we really get to know their abilities, goals, and career plans. When you have a job opening, we can quickly find the perfect candidate who matches your company’s culture and needs.
We’re not a large, impersonal corporation. Our smaller team allows us to give you the personalised attention you deserve. We take the time to understand your specific needs and find the best talent for your company. You won’t be just another client to us – you’ll get dedicated service from experienced professionals who care about making successful placements.
Intuch offers more than just traditional recruitment services. We use a subscription-based model that spreads the cost of hiring over 6 or 12 months, reducing upfront expenses. Plus, our guarantee means if a candidate leaves within a certain period, we’ll refill the role. This innovative approach ensures you have ongoing access to top talent with minimal risk and maximum return on investment.
BENEFITS
What you will get in return.
A team of recruitment specialists
We have a team of 20 tech and digital recruitment specialists here to help you fill your roles.
Client services recruitment specialists
We have a dedicated team of client services resourcers to ensure we find the best possible candidates.
Dedicated account manager
A dedicated account manager is on hand, to ensure a seamless hiring process.
Direct comms with hiring manager
We will come and visit your office on a monthly basis for regular progress updates - if required.
Specialist hiring consultancy
We assess your current recruitment strategies and provide expert guidance to optimise every step.
Ongoing pipeline of candidates
We will create a pipeline of candidates interested in your company and share them with you.
Third-party PSL agencies
We partner with niche agencies to help fill slightly more difficult roles.
Access to top-line tech stack
Access to Linkedin Recruiter, SourceBreaker, Workable, Idibu, HubSpot, Apollo, Lusha, Vidyard.
Monthly marketing support
Our Marketing Manager is on hand to promote your vacancies and EVP across our channels.
Access to all the job boards
Access to all job boards including Jobsite, CV Library, Indeed, Reed, Monster Jobs, CW Jobs and Total jobs.
OUR DISCIPLINES
Our recruitment expertise.
Looking to hire marketing talent beyond client services? As well as our expertise in client services and account management, we also specialise in marketing recruitment across all disciplines to help you build teams that strengthen client relationships and deliver success.
KEY ROLES
Marketing roles we specialise in:
Senior Client Manager
Junior Strategist
Junior Strategist
Junior Strategist
FAQs
Client services FAQs.
Client services is the front line of your agency — it’s how you manage relationships, deliver work, and keep clients coming back. It’s more than communication. It’s about understanding client goals, managing expectations, and ensuring your team delivers value consistently.
Strong client services teams help retain clients, grow accounts, and protect your agency’s reputation. Hiring the right people in these roles is crucial to your commercial success.
Working with a specialist agency like Digital Waffle gives you access to client services talent who already understand agency life. We’ll connect you with account managers, directors, and client leads who can manage pressure, support your delivery, and build long-term client trust — all without missing a beat.
The best account managers aren’t just good communicators — they’re strategic partners. Look for candidates who understand your clients’ industries, can manage multiple deadlines without losing detail, and know how to handle tough conversations. You want someone who can grow relationships, not just maintain them.
We recruit across the full client services function, including:
-
Account Executives
-
Account Managers
-
Senior Account Managers
-
Account Directors
-
Client Services Leads
-
Client Relationship Managers
Whether you need someone hands-on with delivery or shaping strategy, we’ll connect you with people who understand agency culture and client expectations.
Most roles are filled in 10 working days or less — from briefing to offer. We’ve built our process to move quickly and still get the fit right. All candidates are pre-screened for skills, communication, and experience working with agency clients.
Start by submitting your vacancy. One of our client services consultants will get in touch to understand your agency’s structure, client profile, and team culture. From there, we’ll handle sourcing, shortlisting and managing the process — so you can focus on running your agency.
Yes. We’ve helped agencies hire everything from client services leads to department heads. These are high-impact hires, and we tailor our search around leadership style, commercial goals, and cultural alignment — not just years of experience.