Sales Administrator

About Our Client:
Our client is a fast-paced, forward-thinking company in the hardware industry, committed to delivering top-notch customer service and innovative solutions. As they continue to grow, they are looking for a motivated and driven individual to join their team as a Sales & Customer Service Representative. If you’re passionate about customer service and sales and enjoy working in a dynamic, team-oriented environment, this could be the perfect opportunity for you!
Job Details:

• Location: Based at our client’s Birmingham HQ
• Working Hours: At least 40 hours per week, Monday to Friday, between 8:00 AM and 5:00 PM, with a 1-hour unpaid lunch break.
• Reports To: Sales Office Manager

As a key member of the team, you will assist our client in providing excellent service to customers while ensuring that orders are processed smoothly throughout the business. You will be responsible for accurately capturing customer requirements and processing them through the ERP system. Your role is crucial to ensuring that all customers receive the highest standard of service they expect from our client.
Key Responsibilities:

• Sales Order Processing: Accurately process customer sales orders, ensuring timely delivery and addressing any issues promptly.
• Customer Communication: Act as a primary point of contact for key accounts, providing excellent service through regular communication, handling inquiries, and resolving concerns.
• Collaboration: Work closely with various departments, including warehouse, supply chain, purchasing, and quality teams, to ensure seamless order fulfilment.
• Customer Relationship Management: Build and maintain positive business relationships with customers, proactively identifying new business opportunities.
• Account Management: Collaborate with the Sales Office Manager to identify areas for process improvement and implement solutions to enhance overall efficiency.
• Product Knowledge: Stay updated on product offerings, company policies, and industry trends to provide informed advice to customers.
• Order Support: Assist in the processing of B2C orders through platforms like Amazon and the company website, ensuring customer satisfaction.
• After-Sales Service: Ensure customers are 100% satisfied with their orders and handle any post-purchase issues or complaints effectively.
• Upselling & Cross-Selling: Work with the sales team to identify opportunities for upselling and cross-selling within key accounts.
• Billing & Invoicing: Assist with resolving billing discrepancies, working closely with the finance team as needed.
• Customer Feedback: Actively engage with customers to request feedback through Trustpilot and ensure a positive post-sale experience.

Requirements:

• Industry Experience: Ideally, experience within the ironmongery industry or a similar field.
• Sales & Customer Service: Proven experience in a sales or customer service role, preferably in a B2B or B2C environment.
• Communication Skills: Clear and confident phone manner with excellent verbal and written communication skills.
• Time Management: Strong organizational skills and the ability to prioritize multiple tasks in a fast-paced environment.
• Self-Motivated: Ability to manage your workload independently, using your initiative to resolve problems and drive efficiency.
• Problem-Solving: Skilled in identifying issues and offering practical, customer-centric solutions.
• Tech-Savvy: Comfortable using ERP systems, CRM systems, and other office software; computer literacy is essential.
• Attention to Detail: Keen eye for accuracy in processing orders and handling customer data.