1st Line Support Engineer

1st Line Support Engineer
Location: Southampton, UK
Employment Type: Full-Time
Salary: £24,000 Per Annum 

The Role 
We are currently looking for a 1st line Support engineer to join a dynamic IT team as a 1st Line Support Engineer and make a difference in a growing business.

Key Responsibilities: 

As a 1st Line Support Engineer, you will be the first point of contact for technical issues and support requests, ensuring smooth operations for all users. Your day-to-day tasks will include:

• Supporting Windows 10 and Windows 11 systems.
• Troubleshooting mobile devices, desktop systems, printers, and scanners.
• Installing and configuring hardware, with strong PC configuration skills.
• Providing remote and on-site technical support.

Required Technical Skills & Experience:

• Proficiency in Windows 10 and Windows 11.
• Mobile and desktop support experience.
• Knowledge of printers, scanners, and general hardware configuration.

Personal Skills:

• A proactive attitude with a desire to develop and succeed.
• Excellent communication skills, suitable for users at all technical levels.
• Exemplary telephone manner.
• Strong problem-solving abilities and resolution skills.
• Exceptional interpersonal skills to build relationships and trust.

Desirable Skills & Qualifications:

• Working towards Microsoft Certifications.
• Experience with Active Directory and Microsoft 365.
• Backup monitoring and management knowledge.
• Networking experience, including LAN/WAN and firewalls.
• Familiarity with ITIL principles.
• Proficiency in creating network documentation.
• Experience with remote support tools, helpdesk systems, and monitoring software.

Company benefits 

• Health & Wellbeing: Company health program, life insurance, and paid sick leave.
• Work-Life Balance: Bereavement leave, paid volunteer time, and remote work opportunities.
• Professional Growth: Opportunities to develop skills and pursue certifications.
• Convenience & Perks: On-site parking and company events.
• Financial Security: Company pension and more.

How to Apply:
Apply directly or email conor@digitalwaffle.co