Customer success jobs.
Looking for customer success roles? Our expert recruiters specialise in sourcing positions focused on ensuring customer satisfaction and retention. Explore opportunities within our extensive network, and let us assist you in finding the perfect customer success role to match your skills and aspirations.
TESTIMONIALS
What our candidates say about us.
This recruitment agency is extremely helpful in finding contract roles for software engineers. I found a role through them with the help of Harry. Unlike other agencies, they pay within a week of sending an invoice which is extremely useful. Will definitely work with them again.
Harry GriffithsI recently had the pleasure of working with Digital Waffle in my job search, and I couldn't be more pleased with the experience. From the outset, their team demonstrated unparalleled professionalism and a deep understanding of the digital industry, great work! thanks for all your help.
Harry GriffithsI had a really great experience with Digital Waffle! The interview process was super smooth and I was always kept in the loop throughout (unlike a lot of other recruitment agencies)! Maddie was my main point of contact throughout the process. She was excellent at keeping in contact with me and I felt really well looked after. Thank you again for all your help! 100% recommend Digital Waffle.
Maddie RichardsonSophie and Maddie from Digital Waffle made my candidate experience really enjoyable. They were super easy to get in touch with and checked in with me after each interview, providing feedback very quickly and being really supportive throughout the whole process. It’s my first experience using a recruitment agency successfully and couldn’t fault them!
Maddie RichardsonI want to thank you for the great work you have done throughout and I think you did a wonderful job so that the communication always ran smoothly and easily :) You also took a big part of the negotiations and queries off my hands so that I could concentrate fully on the interview process! I think we achieved a great result. I would definitely recommend you to colleagues or send people your way if you have any open positions coming up!
Mia PartridgeMy experience with the Company has been great, I had the pleasure of connecting with Mia Partridge, and I can't recommend her highly enough. She played a crucial role in helping me find my next job, providing support throughout the process. She shared advice on how to prepare for the interviews and offered guidance on how to best present my skills. Her insights and advice were key in securing a package that aligned well with my expectations. If you are looking for a dedicated and reliable recruiter, I highly recommend Mia.
Mia PartridgeI had the pleasure of working with Mia Partridge from Digital Waffle, and I can’t praise her professionalism and dedication enough. Mia took the time to understand my career goals in-depth and supported me excellently throughout the entire application process. She was always available, responded quickly to my queries, and provided valuable insights into the role and the company. Thanks to her help, I was able to find a suitable new position. I highly recommend both Digital Waffle and Mia Partridge!
Mia PartridgeDigital Waffle has been great throughout my job-searching experience. For the industry I operate in, I liaised with Sophie about a job she had posted. She kept me in the loop the entire time, always provided feedback and was also very responsive in answering questions and scheduling video calls with interviewers. Couldn't fault the process at all and I will definitely Digital Waffle when looking for future roles!
Sophie ShakeshaftThe team at Digital Waffle are very friendly and go out of their way to support you. Sophie helped facilitate my interview in a timely manner, while also providing me with the necessary information needed to thrive in my interview. Not only did I receive a call and text prior to my interview, to wish me luck, but also two follow-up calls where she received my feedback and also relayed any company feedback regarding our meeting. 10/10 services - would definitely recommend!
Sophie ShakeshaftI have been helped immensely by Digital Waffle. I was cared for and looked after by Sophie. During my job searching, Sophie played a vital part in ensuring quick communication times as well as really getting to understand her clients, which made it all the easier and more enjoyable in the hunt of employment. I would personally highly recommend Sophie and Digital Waffle for their hard work.
Sophie ShakeshaftJOB SPECIALISMS
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As well as customer success roles, we offer a wide range of opportunities across all areas of operations. Launch your career and find your perfect fit.
FAQs
Customer success FAQs.
Customer success focuses on ensuring customers achieve their desired outcomes and derive value from a company's products or services. It involves building strong relationships with customers, providing ongoing support and guidance, and proactively addressing customer needs and concerns to drive satisfaction, retention, and loyalty.
A customer success manager is responsible for managing the overall customer experience, advocating for customer needs within the organisation, and driving customer satisfaction and retention. They work closely with customers to understand their goals and challenges, provide product training and support, and identify opportunities to maximise the value of the company's offerings.
To get a job in customer success, develop strong interpersonal, communication, and problem-solving skills. Gain experience in customer service, account management, or sales roles. Showcase your ability to build and maintain relationships with customers, understand their needs, and drive positive outcomes.
Scroll up to explore our latest CS job openings! Don't spot the ideal position at the moment? No problem! Submit your CV, and we'll include you in our talent pool. Our dedicated recruiters will actively seek out opportunities that align with your skills and goals.