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Senior IT Support Engineer
- Posted 08 September 2023
- Salary £32000 - £40000 per annum
- LocationChorley
- Job type Permanent
- Discipline Infrastructure
- ReferenceSS-6188-8
- Contact NameShaquille Stephenson
Job description
Senior IT Support Engineer
Chorley (Fully Officed Based)
£32,000 - £40,000 + Excellent Benefits
Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues.
Job Role
Chorley (Fully Officed Based)
£32,000 - £40,000 + Excellent Benefits
Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues.
Job Role
- Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions
- Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations
- Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents
- Maintain accurate documentation of system configurations, procedures, and troubleshooting guides
- Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.
- Experience in monitoring and maintaining systems and networks
- Proven experience as a 3rd Line IT Engineer or similar senior technical role
- Ability to prioritise and manage multiple tickets
- Experience with Installation and configuration of systems
- Experience in diagnosing faults on both hardware and software
- Experience in solving technical and application issues by phone, email or in person